Frequently Asked Questions

Finding a technician is easy! Simply:

• Click on the "Search Technician" button on the homepage
• Select your required service from the dropdown or type it manually
• Choose your preferred technician plan (Junior, Senior, Pro, or Legendary)
• Browse through available technicians in your area
• Contact them directly via WhatsApp or book an appointment

Service costs vary depending on:

• The type of service required
• The technician's experience level (plan)
• Location and travel distance
• Complexity of the job

Each technician displays their hourly rate on their profile. You can discuss the final price directly with the technician before booking.

To book an appointment:

• Log in to your account
• Find a technician you like
• Click the "Book Appointment" button
• Select your preferred date and time
• Provide details about the job
• Confirm your booking

You'll receive a confirmation notification and the technician will contact you to confirm.

Yes, you can cancel a booking. We recommend canceling at least 2 hours before the scheduled time. To cancel:

• Go to your dashboard
• Navigate to "My Bookings"
• Select the booking you wish to cancel
• Click "Cancel Booking" and provide a reason

Repeated last-minute cancellations may affect your account standing.

To join as a technician:

• Click "Register" and select "Technician Account"
• Fill in your personal and professional details
• Upload your certifications and portfolio
• Set your service areas and hourly rate
• Submit for verification (usually takes 2-3 business days)
• Once verified, you can start accepting bookings!

We offer four technician tiers:

• Junior Tech: 0-2 years experience, basic services
• Senior Tech: 3-5 years experience, complex repairs
• Pro Technician: 6+ years, certified professionals
• Legendary: 10+ years, master experts, priority service

Your plan determines visibility, booking priority, and featured placement.

Payments are processed as follows:

• Customers pay you directly via cash, M-Pesa, or bank transfer
• FundiMtaani does not hold payments - you receive payment directly
• We recommend agreeing on payment terms before starting work
• For large projects, consider a deposit before starting

Verification includes:

• Government ID validation
• Certificate and qualification checks
• Background verification
• Portfolio review
• Reference checks (for Pro and Legendary plans)

Verified technicians receive a "Verified" badge on their profile.

We support multiple payment methods:

• M-Pesa - Most popular and convenient
• Cash - Pay directly to the technician
• Bank Transfer - For corporate clients
• Airtel Money - Alternative mobile money

Always agree on the payment method before work begins.

For Customers: No fees! Finding and contacting technicians is completely free.

For Technicians: We charge a small commission on successful bookings. The exact percentage depends on your plan tier. Premium plans have lower commission rates.

Yes, price negotiation is allowed. We recommend:

• Discussing the full scope of work
• Getting a written quote for larger jobs
• Agreeing on price before work begins
• Considering travel costs if applicable

The hourly rate shown is a guideline - final pricing can be negotiated based on job complexity.

If you're unsatisfied with a service:

• Contact the technician first to resolve the issue
• If unresolved, report to FundiMtaani within 48 hours
• We'll investigate and mediate between both parties
• Refunds are handled directly between customer and technician
• We may delist technicians with repeated complaints

We prioritize safety through:

• ID verification for all technicians
• Certificate and qualification checks
• Customer review system
• Background checks for Pro and Legendary tiers
• 24/7 customer support for incident reporting

Yes! All reviews are:

• From verified customers who completed bookings
• Moderated to prevent fake reviews
• Can't be removed by technicians
• Include both positive and negative feedback

We encourage honest reviews to help build a trustworthy community.

To report an issue:

• Go to the technician's profile
• Click "Report Issue"
• Select the issue type and provide details
• Our support team will investigate within 24 hours
• Serious violations may result in immediate delisting

Currently, FundiMtaani does not provide insurance coverage. However:

• Pro and Legendary technicians have professional liability insurance
• We recommend discussing insurance with your technician
• For commercial projects, consider your own business insurance

To reset your password:

• Click "Login" on the homepage
• Select "Forgot Password?"
• Enter your registered email address
• Check your email for reset instructions
• Follow the link to create a new password

Contact support if you don't receive the email within 10 minutes.

To update your profile:

• Log in to your account
• Go to "My Dashboard" or "Account Settings"
• Edit the information you want to change
• Click "Save Changes"
• Some changes may require re-verification

Yes! FundiMtaani has a mobile app available for Android. You can:

• Download the APK from our website (Download App button)
• Coming soon: iOS app on the App Store
• The mobile app offers the same features as the website
• Push notifications for booking updates

You can reach our support team through:

• WhatsApp: +254 713 816 704
• Email: info@fundimtaani.com
• Phone: +254 713 816 704 (Mon-Fri, 8am-6pm)
• Contact Form: On our contact page

We typically respond within 2-4 hours during business hours.